Many people associate the words Customer Service to a terrible flashback of screaming into a phone trying to reach a representative or storming out of a business feeling completely disgusted with the service. We all have at least one such memory. It has also been impacted negatively by COVID-19. We are going to show you how to get back on track, change this image, and create a positive experience that will have clients return to your business faithfully and send referrals galore! Here, we will demonstrate how to offer Great Customer Service EASILY. What to expect? 1. Customer Service Basics 2. Be A Chameleon 3. Greet & Manage Customer Interactions 4. Handle Difficult Customers 5. COVID-19 Knockout Tips We show you some easy steps to better your customer’s experience and keep them coming back. Join us to find out how! You will have the opportunity to schedule your no cost, one-on-one consultation, with Yadira and Ginette immediately following the seminar.
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